As the economy tightens up for many countries, I think you will see them really begin to look over each way they decide to spend their money to attract potential customers. They can’t afford to waste money like they use to and are now forced to try their best to get their money’s worth. Whoever was representing that bank really let her employer down.

Spot on! I also think that this will be something that will keep on becoming a requirement in the future, even if the economy rises again.
There’s been such an inflation in education that a university diploma in something doesn’t really mean that much. It’s more about the person these days. And I’ve proved that for myself several times this past half year (got a job through twitter with no formal education on the subject) and I really think it’s more important than ever to realize this.

Today we’re talking about personal branding (which I might write a post about too) and I also think that if you’re smart enough AND good enough, education really doesn’t matter too much.

Businesses will see the benefits of this, and you sure will too

I’m glad you take this up for conversation as there is few things more annoying in my opinion than bad customer service. Though the conclusion you give to all of this is a good and very correct one, I think there are so much else to learn from what you just wrote. For example, why did they sent that represenative to the convention, instead of someone more outgoing?

Couldn’t agree more.

And if they did not have any better people they could send the should better not attend the convention and more importantly look over their staffing. Why does companies keep letting opportunites like this slide between their fingers?

I doubt the bank would’ve ever sent that person if they’d known how she’d act.

I agree that in this case one more facebook member is a more valuable asset for the company, but in the case of local companies conventions are such a good way to communicate with customers and find new one’s. Why waste that time?

I think that in a lot of cases it’s just plain stupidity. They fail to see the value of communication and thus feel no need to strive for a good way to communicate with their customers. In this case it’s about a future career choice for most of the attendants. Maybe they don’t think that far ahead; It doesn’t matter right now?

I’d also like to mention that the facebook example was merely an example, but that I have been kind of blinded by the whole “social media” phenomena lately. That’s why I will be writing a post on different mediums in the near future. I think there’s a big risk that we’re looking past old mediums when they are still really useful. More for some and less for others.